Returns & Refunds policy

You are entitled to cancel your order within 7 days of date of receipt of the goods, provided the conditions stipulated below are honored;

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail to info@toocooldistribution.info

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order. Returns are subject to a 20% handling fee as well as shipping costs where applicable.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 7 days, with valid proof of purchase provided.

• The goods are in the original packaging

• The goods are undamaged / unused

• All goods returned are subject to inspection prior to the return been processed or accepted.

• Goods returned within the 6-month warranty period are subject to repair or replacement, thereafter, only repair. Any goods surpassing the 6-month warranty period will not be replaced.

• Any misuse, damage or modifications on goods will void a return.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us.

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